Delivery / Return Information
Dispatch Time
Items that are in stock will be sent out within 1 - 3 working days.
Made to order items will take 1 - 4 weeks to be made.
(Generally silver items - 1 - 2 weeks, gold plated silver items 3 - 4 weeks)
(Generally silver items - 1 - 2 weeks, gold plated silver items 3 - 4 weeks)
UK Delivery
For deliveries within the UK, you will have the option to choose between tracked 24 or tracked 48
tracked 24 will be a flat rate of £6, and tracked 48 is a flat rate of £5.
Royal Mail aim to deliver tracked 24 in 1-2 working days, and tracked 48 in 2-3 working days.
tracked 24 will be a flat rate of £6, and tracked 48 is a flat rate of £5.
Royal Mail aim to deliver tracked 24 in 1-2 working days, and tracked 48 in 2-3 working days.
Europe and Worldwide Delivery
As of the 1st July, due to new regulations, duties will now be paid upfront by the seller to international countries from the UK.
Europe & Worldwide - there will be a flat delivery rate of £40 for orders up to £250 - this helps cover the duties and postage costs.
You will not need to pay any duties upon receiving your order.
Items will be sent with Royal Mail with an International Tracked service.
Royal Mail aim to deliver in 5 - 7 working days.
Any orders above £250 will be contacted to pay additional duty costs prior shipping.
You will not need to pay any duties upon receiving your order.
Items will be sent with Royal Mail with an International Tracked service.
Royal Mail aim to deliver in 5 - 7 working days.
Any orders above £250 will be contacted to pay additional duty costs prior shipping.
Delivery times are not guaranteed, especially during busy times.
You will be provided with a tracking number once your order has been dispatched, which can be track on Royal Mail's website here: https://www.royalmail.com/track-your-item
Returns
IMPORTANT: Made to order jewellery is custom made and therefore non-refundable.
It is noted in the description of each item whether it is made to order/custom made or ready to ship.
IMPORTANT: Made to order jewellery is custom made and therefore non-refundable.
It is noted in the description of each item whether it is made to order/custom made or ready to ship.
Earrings are non-refundable due to hygiene reasons.
Sale items are final and non-refundable.
Ready made items may be returned within 14 working days.
If you would like to return a ready made item, please message us at:
info@jocooper.co.uk
Returned 'ready made' items that are not faulty will be refunded minus any shipping costs or duties. The return postage and any duties will be the buyers burden unless the item arrives faulty/damaged.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
It is recommended to use a recorded delivery method, as in the unlikely case the parcel goes missing you will be covered, as we will not be held responsible for any loss or damage.
Cancellations
Any cancellation of a made to order / bespoke made order will incur a 50% non-refundable fee. - this is to help cover the time and materials I have already spent making your order. Thank you for your understanding.